Frequently Asked Questions
Everything you need to know about shopping with The GUU Shop.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our curated collections may vary slightly in fit.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You have a 60-minute window after placement to cancel or modify your order by contacting our support team via live chat.
Are your materials sustainably sourced?
The GUU Shop is committed to ethical fashion. 70% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.